If these methods don’t work for you, you can perform a factory reset on your device as a last-ditch measure. These are the 10 quick ways to fix the ‘WhatsApp keeps crashing’ issue on your Android device. Read Also: Flipkart is offering a huge discount of Rs 77,901 on iPhone 14 Plus Conclusion Clear up some storage space and try again. This is likely because your phone does not have enough space in its internal memory to store the downloaded media. Why does WhatsApp stop working every time I download a picture on the app? Clear WhatsApp’s cache and restart your phone for good measure. Make sure your phone has enough free space in its internal memory. How do I fix the ‘WhatsApp keeps crashing’ issue on my phone?įorce stop and restart the WhatsApp app on your device. The most likely reasons are lack of internal storage space, outdated version of the app, internet and connectivity issues, and background issues related to the OS. There could be several reasons behind this unusual behaviour. Frequently Asked Questions (FAQs) Why does WhatsApp keep crashing on my Android phone? WhatsApp’s support team will respond to you within the app. Explain in detail the problem you are facing with the app. Thankfully, WhatsApp makes it very easy for you to reach out to them. If you have tried every fix on this list and still can’t resolve this issue, the only option you are left with is to contact WhatsApp Support for help. Step 1: Go to Settings and select Software Update. Move to an area with a better network reception to switch to WiFi to get rid of this issue. Since the messaging app is reliant on the Internet to send and receive messages and media, the lack of a good connection can create trouble. If your phone is receiving a poor network, it could cause WhatsApp to crash. Go to Settings>Apps, tap the ellipses, and select Reset App Preferences from the list of options. Doing so will reset customised settings for all the apps on your phone, not just WhatsApp. If you suspect that WhatsApp is crashing because of a setting you changed recently, resetting the app preferences will help fix it. Resetting app preferences is the quickest way to restore all the apps on your phone to their factory settings without losing any data. Go to Settings>Storage and make some space on your device by deleting all the redundant and rarely used files. If the app keeps crashing every time you try to download the media sent to you, it is very likely that lack of storage space is the reason behind this unusual behaviour. In order to accommodate temporary files, WhatsApp needs a fair bit of free storage space to work. Lack of enough storage space can cause certain apps to crash on your phone. Once updated, WhatsApp will resume normal functioning. To fix this issue, head over to the Google Play Store, search for WhatsApp, and tap Update on the app’s page. This can lead to the app crashing as soon as you try to open it. If you’re using a very old version of WhatsApp, it may no longer be compatible with your device. After that, you can restore your chat history from the backup you just created. Upon reinstalling the app, you will need to verify your phone number. Before you delete WhatsApp from your device, make sure you have backed up your chat history. It may not be the ideal solution, but it can fix the background issues causing the app to crash. You may need to uninstall it altogether and then reinstall it on your device. Sometimes, clearing the cache and force-stopping the app isn’t good enough. Some phones may require pressing the side key and volume up key simultaneously to access the power menu. To restart your phone, press and hold the side key and select Restart from the list of options. Minor issues on your phone can be fixed with a quick reboot. It is possible that an OS-related issue may be causing WhatsApp to crash on your device. If restarting WhatsApp doesn’t work, try restarting your phone instead. Step 5: Launch WhatsApp from the app drawer. Step 4: Confirm your selection in the popup box. Advertisement - Force Stop and Restart WhatsApp
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